Get all the important information you need for planning your stay at Tremblant on the Rocks here. Details about condo policies including check-in and check-out are below. Alternatively, you can download a PDF here.

We’d be happy to answer any queries you have. Call Jonathan directly at 613.884.7624 for more information.

IMPORTANT:

Tremblant on the Rocks is a private condo rental located in St Bernard. Our guests can enjoy a range of complimentary amenities at our condo EXCEPT the following services are ONLY provided to regular hotel guests:

Front Desk Reception Staff is off limits at all times during your stay.

If you lose or do not return the parking pass (1) and hotel magnetic key cards (2) you will be deducted $50.00 each from your security deposit

• Complimentary daily breakfast
• Complimentary evening dinner (Mon-Thu)
• Complimentary drinks (Mon-Thu)
• Complimentary WiFi throughout the hotel
• Babysitting Service, High Chairs, Playpen
• Laundry/Valet Service
• Safety Deposit Box
• Fax, Meeting Rooms, Photo Copying Service

Suitability & Eligibility Policies

Suitable For

Adults – Min Age to Stay: 25
Individual booking the property must be minimum age of 25 and older (proof of age may be requested upon reservation) and responsible for all guests. Minors must be accompanied by a responsible adult.

Non-Smokers Only
Smoking is not permitted

Babies, Kids & Teens Accompanied by adults only.
Condo located in front of Deslauriers music stage – noise may be loud for babies and kids until 11PM.

Long-Term Renters
(Monthly) Long-term rentals are welcomed (please contact me directly)

Groups Renting Multiple Properties
2 condo units are available side by side

Not Suitable For

Graduation & Stag/Stagette Parties
Not welcomed

People with Restricted Mobility
Accessible elevators, accessible parking, bathroom doors at least 32 inches wide, bedroom doors at least 32 inches wide (812mm), braille elevator and room numbers, level or ramp entrance into the building

Pets
Service animals and pets not allowed

Wheelchairs
Not wheelchair accessible (too many steps)

Reservation & Cancellation Policies

Policies

Cancellations Made by Guests
All deposits and payments are non-refundable.

Delayed Arrivals
No refunds. We are not responsible for unforeseen circumstances such as road closures; poor driving conditions, delayed or cancelled flights, etc. will not constitute a refund.

Guest Identification Documents
We reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay at our property.

Delivery of Instructions and Access Information
Check-in and arrival instructions will be emailed upon balance payment.

Reservation Changes
Please contact us if you need to lengthen or shorten your reservation, and we will do what we can to accommodate. Changes are not guaranteed, and refunds may be treated in accordance with our cancellation policy.

Late Reservation Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged.

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our website.

Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same website.

Ineligible Guests Reservation Reversal
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property’s Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. 

Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Guest Stay Policies

Arrival Day: It’s always exciting on your first day. Please adhere strictly to the following policies.

Departure Day Checklist – Drive home, travel safe and visit us again!

• Please be planning to be checked out by 12:00 pm
• Please leave the parking pass and hotel key cards as you found them
• Please wash all of your dishes (start dishwasher) and tidy within reason
• Please be sure all lights are turned off
• Please be sure the thermostats are turned down to 15 degrees Celsius in ALL rooms including the bathrooms

Policies

Check-In Time 3:00 pm

Check-Out Time 12:00 pm

Maximum Sleeping Capacity 8 people maximum

Resort Information
This is a private condo rental located in the Homewood Suites by Hilton. Our guests are required to comply with our guest stay policies and those of the hotel.

Parking & Ticketing
You will be assigned one parking pass at no extra cost. There is secured guest parking underground. We are not liable for any parking tickets or towing fees you may incur. Towing companies often patrol the guest parking. Additional parking spaces are available at the guest’s expense at the Westin (underground) or at VIP, P1, P9 or P11.

Ski & Snowboard Gear Storage
Ski & Snowboard Gear is NOT permitted in the condo unit. Storage is ONLY available upon request in advance. Guests must bring their own locks and the owner and hotel are not liable for any damage or theft.

Bike Storage
Bicycles are NOT permitted in the condo unit. Storage is ONLY available upon request in advance. Guests must bring their own bicycle locks and the owner and hotel are NOT liable for any damage or theft.

Hot Tub
Open until 10PM year-round

BBQ Not Permitted
Not permitted

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Rental Accommodation Zoning
This property is zoned for unlimited rental or owner use.

Locking Door
Guests are required to securely lock all doors and entrances when they are not in the unit or upon departure.

Amenity Terms of Use
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the guest responsible.

Housekeeping
Provided before arrival and after departure. Additional housekeeping may be available on request at your expense.

Garbage Removal
Long-term guests are responsible for removing garbage to the disposal area. If this is not adhered to, additional cleaning charges will be levied.

Excessive Cleaning
Costs Guests authorize a charge for excessive cleaning costs deducted from the refundable security deposit.

Maintenance Emergencies
Contact Jonathan directly at 613.884.7624

Property Damage
Guests are responsible for all damage and by-law fines incurred. Guests authorize a charge for excessive noise and excessive cleaning fines levied from the refundable security deposit.

Missing Items
Guests authorize a charge for missing items deducted from the refundable security deposit.

Noise Restrictions
All Mont-Tremblant events in the Pedestrian Village end at 11:00 pm.

Excessive Noise
No noise policy in effect in this complex after 11:00 pm. This is a family complex; please respect other guests staying in the complex. If a noise complaint is lodged against you, we will also be notified. If there are any fines resulting from the complaint you will be responsible for them and you may be evicted without refund. The owner is not responsible for any bylaw infractions caused by the tenant(s).

Terms of Eviction
Guests will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our Guests Stay Policies. You will not receive a refund!

Liability
We are excluded from liability for personal bodily injury in our condo, while in transit to, or while on resort property.

Policy Updates
Guests Stay Policies are subject to change without notice.

Guarantees Policies

Policies

Reservation Guarantee
In the event of property sale, property damage or double booking, I will make every effort to relocate you to a comparable property at no additional expense to you.

Snow Guarantee
We cannot guarantee snow conditions, which are out of our control. No refunds!

Weather Guarantee
We cannot guarantee weather conditions, which are out of our control. No refunds!